Job Number: 204

External Description:

Field Service Engineer Diagnostic X-ray

Are you Ex Forces or transitioning out the Armed Forces? 

If you have a background in electrical engineering then this could be the role for you. 

Do you want to play a leading role in supporting the technical needs of a technology company that offers consumer electronics and electrical products

Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment. 

 

The client

Our client has a proud heritage of ground-breaking innovation that stretches back almost 130 years.

With a growing presence in cardiology, oncology, and women's health, our client operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services.

 

The team 

You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.

You are reporting directly to the Customer Services Manager

 

The role

In this role, you have the opportunity to work collaboratively with the wider organization to provide exceptional service to our customers, services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems (Diagnostic X-ray) portfolio both on-site and remotely.

 

Responsibilities

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues. Your responsibilities will include;
• Providing field based and remote technical support to customers and colleagues in line with relevant training and experience
• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems
• Diagnosing mechanical, hardware and software system failures using established procedures and information
• Determining most cost effective repair/solution to minimize customer downtime
• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

 

Key skills/experience required

• NVQ level 4 in Electoral/Electronic engineering (ONC or HNC) is a must
• ONC, HNC or Degree in Electro-engineering or equivalent highly desirable
• Experienced logical problem solver with ability to work independently
• Experienced in carrying out corrective and preventative works for Imaging Systems (X-ray) devices and equipment desirable
• The ability to process knowledge across multi-modality and diverse product ranges
• Recognize new technologies and adapts to daily challenges
• Deliver high levels of customer service
• Competent in IT/Network diagnosis/system connectivity/Remote service desirable

 

Working with our client is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

If this is the role for you, please apply and one of our consultants will be in touch. 

Job Number: P-01

Community / Marketing Title: Field Service Engineer

Location_formattedLocationLong: London, Greater London GB